Legal Operations Manager

Legal Operations Manager
Region: Brussels
Required experience: 3 years
Environment: Law Firm
Ref: LexGO16/01
Contract: Permanent position (Full-time)

Company description

Osborne Clarke is an international legal practice with over 270 Partners and more than 900 talented lawyers in 26 locations. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

Osborne Clarke opened its Brussels office nearly 10 years ago and has rapidly grown into a full-service law firm counting over 35 Belgian and Dutch qualified lawyers, servicing market leaders, challenger brands and fast-growth businesses all over the world.


Due to continued success, our innovative and growing Osborne Clarke Solutions (OCS) team has an exciting opportunity for a Legal Operations Manager to join the team. The new position is a full time, permanent role based out of our Belgium office. 

The OC Solutions team

Osborne Clarke's Solutions team plays a crucial role in helping clients explore exactly how they would like legal and related services to be delivered in order to maximise the value to their businesses. The team is focused on the client first, and on developing new products and technologies to deliver existing services better, and to deliver entirely new services to meet growing client needs. The team operates out of the UK and Europe, with teams of legal experts and tech specialists  in both locations.

Our Solutions programme has two key goals. First, to make sure we're responding to client demands for greater value, efficiency and certainty from their lawyers, whilst maintaining the highest quality. Secondly, in helping us bring innovative ideas to the delivery of our clients' and our own services.

By talking to clients, using collaborative technology, and developing legal project management tools, we believe that we can continue to improve the value, efficiency and predictability of our services.

The programme has already delivered solutions to a number of clients across jurisdictions, with hundreds of matters now being instructed, run and managed online. The team is currently working on many more opportunities to design and implement new delivery and technology tools, and also help improve clients' own processes.

The team is also heavily involved in ensuring that our lawyers have the products and resources needed to provide the best possible service to our clients.

OCS is headed by partners who focus on developing and delivering new products and services. As the demands on the team grow, we have a need for a dedicated, legally experienced, resourceful manager to work with the team, other OC lawyers and clients, in producing and managing our growing portfolio of new products, services and solutions across OC jurisdictions.

Key role responsibilities

  • Identifying and implementing solutions to streamline new or existing service lines, as well as managing and overseeing design, rollout and training for new systems
  • Lead on the strategic planning of the Belgium teams on their future solutions roadmap
  • Lead on the implementation of global policies and IT systems
  • Accountable for the success of the legal operations programme of work within the Belgium office
  • Work with clients and Belgium legal teams to establish reporting hubs and positive client management processes
  • Lead on the identification of requirements for new technology enabled services lines that can be taken to market
  • Be the Belgium office point of contact for the firms Alternative Technology stack
  • Be the OC global subject matter expert on the challenges facing the Belgium office, including financials, stakeholders, service lines and market developments.
  • Lead the development of a process re-design template that can be utilised across the Belgium service lines
  • Collaborate with cross-functional teams including Business Development, OCS, Regulatory & Compliance, IT and Finance

Person specification

As well as having an interest in technology, disruption and problem solving, we need someone who is or has:

  • Comfortable working in a global team
  • Good experience of leading and managing projects
  • Client facing and business development experience 
  • Passionate about working as a collaborative team
  • Evidence of picking up new technologies and becoming an expert in them
  • Evidence of consistent senior management and leadership stakeholder management
  • Comfortable engaging with people and leading client facing conversations
  • Willing to fail, learn and improve ideas and solutions
  • Be curious, creative and have a desire to change things for the better
  • Be invested in delivering a high quality client experience
  • Active and supportive team member that looks to contribute to a healthy team dynamic
  • Be an active wellbeing and mental health advocate
  • Bring independence and diversity of thought every day
  • Excellent command of written and spoken English and either French or Dutch 

What can Osborne Clarke Brussels offer?

  • A market conforming gross salary depending on experience
  • Extra-legal advantages such as meal vouchers, eco vouchers, transport reimbursement, group insurance and hospitalization medical insurance
  • A dynamic and international work environment


Please send your application [ curriculum vitae + motivation letter ] by email via the apply button

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